NCC Establishes Mechanism To Help Telecom Consumers Resolve Complaints

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The Nigerian Communications Commission, NCC says it has created a Toll-Free number 622 to serve as a second-level complaint redress mechanism which will allow consumers escalate unresolved issues by their service providers.The Executive Vice Chairman of the NCC, Umar Dambatta made this known at the NCC Day during the 31st Enugu International Trade Fair Organized by the Enugu Chamber of Commerce and Industry, Mines and Agriculture, ECCIMA.

Dambatta who was represented by the head, public Affairs of the NCC, Mr. Reuben Moka said the Toll Free number can be reached daily between 8am- 6pm except on Saturdays, Sundays and national public holidays

He said the NCC Day, each year, provides another opportunity for the NCC to interact with telecoms consumers, listen to their complaints regarding telecoms service delivery and proffer solutions for a better service delivery.

He noted that this year’s theme: Advancing the growth of SMEs through corporate governance for rapid economic development is apt as it avails the NCC the opportunity to educate and inform the public about the initiatives being taken by the commission to ensure that telecommunication services get to the unserved and underserved areas of the country.

He regretted that one of the issues affecting telecoms consumers is cybercrime and e-fraud, adding that the commission recently hosted a cyber security enlightenment conference where telecoms stakeholders were enlightened on cyber-related crimes.

“In order to tackle unsolicited texts messages/voice calls, the commission has evolved a solution called DO-NOT-DISTURB directing all mobile networks operators to dedicate a short code 2442 to enable subscribers decide what messages they want to receive from their networks by typing STOP to 2442 to stop the messages or HELP to choose the messages they want” he said.

He maintained that telecommunication services are critical to the overall socio-economic well-being of any nation as it provides a technological foundation for societal transformation and open opportunities for businesses to thrive.

“As telecom consumers, you deserve the right to get value for your investment and the NCC as a regulatory body has come out with initiatives that will enable you lodge your complaints when you are dissatisfied” he said adding that the commission will apply appropriate regulatory measures and sanctions in the case of derailment.

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